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Contact Us

  • Monday - Friday,8:00 AM - 5:00 PM
  • 731-425-8233
  • 125 East Main St. Suite 302,Jackson, TN 38301

The Insurance and Risk Management Department works in partnership with all City departments to protect and preserve the City of Jackson's assets. This department handles traditional risk management functions including insurance procurement, claims, safety, on-the-job injuries and employee insurance. Business hours are weekdays from 8:00 a.m. to 5:00 p.m., excluding holidays.


The City of Jackson purchases some insurance and is self-insured for some exposures. Commercial insurance purchased includes:

  • Auto Liability
  • Aviation
  • Crime
  • Employee Dishonesty Bond
  • Errors and Omissions Liability
  • General Liability
  • Law Enforcement Liability
  • Medical Reinsurance
  • Property and Casualty


What are the insurance requirements needed in order to do business with the City?
The City uses a variety of services, and the insurance requirements vary. To find out the required insurance for a specific contract or project, contact the City of Jackson Purchasing Department.

What should I do if I observe an unsafe condition in the City?
The City Services Hotline number is 311. If immediate attention is needed, call the Jackson Police Department at 731.425.8400.

Directory Assistance gave me this telephone number to ask about an old insurance policy I have. Can you tell me if this insurance company is still in business?
You will need to contact the State of Tennessee Department of Commerce and Insurance in Nashville, Tennessee. Their toll-free numbers are 1.800.342.8385 and 1.800.342.4029.

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